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Frequently Asked Questions

Got questions about CuePal? Here are the answers to the ones we hear
most often.

What is CuePal and who is it for?

CuePal is the ultimate mobile platform for snooker players of all levels. It lets you track your scores, log matches, join tournaments, and earn your CuePal Global Rating (CGR) — a worldwide rating that reflects your true skill level. Whether you’re a beginner or a pro, CuePal helps you stay connected and keep improving.

How does the CuePal Global Rating (CGR) work?

Your CGR is your snooker ID — a single number between 2.0 (beginner) and 10.0 (world-class) that represents your skill level.
It updates automatically whenever you log a match and is influenced by several factors, including:
- Match results
(win/loss and frame scores)
- Opponent strength (beating stronger players gives a bigger boost)
- Match type (tournament matches carry more weight)
- Activity level (staying active keeps your rating accurate)

How do I get my starting CGR?

To receive your first CGR, simply log at least 5 match results — whether friendly games, club matches, or tournaments. CuePal then calculates an initial rating based on your performance and updates it automatically after each match you log.

Can I use CuePal as a club owner or tournament organizer?

Yes. CuePal offers tools designed specifically for clubs and organizers. You can create and manage tournaments, handle player registrations and payments, and connect your club to a global network of players — all from one platform.

What other features does CuePal include?

Beyond match tracking and rankings, CuePal gives you access to:
- Practice routines to sharpen specific skills
- Tournament registration and tracking
- Club connections
to discover local events
- Player profiles and community features to connect with others worldwide

Can I use CuePal as a club owner or tournament organizer?

Yes. CuePal offers tools designed specifically for clubs and organizers. You can create and manage tournaments, handle player registrations and payments, and connect your club to a global network of players — all from one platform.

Is CuePal really free to use?

Yes — all CuePal features are currently free to use. In the future, some advanced tools may become part of a subscription plan, but core features like match logging, rankings, and practice routines will remain free.

How do I download the CuePal app on my device?

You can download CuePal from both the App Store (for iPhone) and Google Play (for Android). Just search for “CuePal” or use the direct download links on our website.

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